TWTD Questionnaire 2022/23

Q32 If you have emailed the club this season, how long did it generally take to receive a response?

Town's aim, as outlined in their Customer Charter, is to â€œrespond within a maximum of seven working daysâ€.

The figure of 56.1 per cent having received a response in one day is an improvement on last year's 52.2, which was a significant move in the right direction from the 2020/21 survey's 22.8 per cent, although Covid and furloughing probably played a part in that result.

Last year, 6.7 per cent of respondents said that they hadn't received a response at all, so this summer's 4.6 per cent is an improvement.

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